Ordering & Shipping Information
SHIPPING WITHIN THE USA - FLAT RATE SHIPPING $5.95 PER ORDER WITHIN THE US. - Shipping Rates for ground shipping will be added to your order during the checkout process. Please check our "promotions" page for any special offers on shipping rates. Some shipping offers cannot be applied to orders shipped outside the Continental 48 States. Doggy Gifts will notify you prior to shipping in that situation. We use United States Postal Service, FedEx Ground and United Parcel Service for most shipments. If your shipping address is USPS specific or non-USPS eligible, please let us know.
SALES TAX - There is no sales tax added to orders being shipped outside of California. California residents will be charged applicable local sales tax rates.
PAYMENT INFORMATION - Doggy Gifts LLC is happy to accept most major credit cards including American Express, MasterCard, Visa and Discover cards.
RETURN POLICY - We realize that there may be times when an item you ordered needs to be returned. If this happens, we want to make it as easy as possible for you. We only ask that you follow our guidelines when making a return.
We will accept returns of unused merchandise provided you have requested authorization by contacting our customer care center via email with the reason for your return.
- Returns must be received by Doggy Gifts LLC within 15 days of original shipment.
- Returned items must be unused and in original unopened re-sellable packaging.
- Customer will be responsible for any and all shipping charges to return the item unless we shipped an incorrect or damaged item.
- There will be no refund of original shipping charges paid by customer.
- Items returned may be subject to a 15% restocking/research fee.
IMPORTANT INFORMATION REGARDING RETURNS: For the protection of our canine customers, all food, treats, supplements and other edible items are NOT returnable.
NOTE: We're sorry, but Doggy Gifts LLC cannot be responsible for items destroyed or damaged by your dog or puppy. Refunds, exchanges or credits for items that have been damaged by pets will not be offered. Our products are from reputable manufacturers and are of high quality - but no dog toy is indestructible. Please choose carefully depending on the age and behavior of your pet.
Exception - Lupine products come with a "even if chewed" guarantee from the manufacturer - please contact us for assistance with a Lupine warranty issue.
SHIPPING ADDRESS CORRECTIONS: Please verify that your shipping address is correct. Incorrect addresses may result in undelivered packages or delays. If your address is incorrect, please notify us as soon as possible to avoid an address correction charge. When placing an order online, you will also receive an automated email confirmation - please be sure to check it carefully! If your package is returned due to an incorrect shipping address provided, Doggy Gifts reserves the right to charge the shipping cost incurred by Doggy Gifts to reship the package to the correct address. If your shipping address is USPS specific or non-USPS eligible, please let us know at time of placing the initial order.
REFUSED SHIPMENT: If an order is refused upon delivery the customer is responsible for all shipping charges and a restocking fee of 15-20%.
Customer ServiceTo obtain the status of an order, enter the Confirmation Number and E-mail address associated with the order and then click Go!. |
e-Gift Cards
Check your e-Gift Card balance.
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